ALL TERMS AND CONDITIONS ARE SUBJECT TO REVISION. LAST UPDATED JANUARY 2022.
PAYMENTS AND DEPOSITS: For projects $500 and under, payment must be made in full before any work begins. Projects over $500 require a 50% NON-REFUNDABLE DEPOSIT beforehand. Balance due upon completion. Payment should be made in the method and manner specified by Shari Designs, LLC. Payments can be made via invoicing (debit card, credit card), as well as Cash App / Apple Pay. No project shall be started on without proper payment received.
PROJECT TURNAROUND TIMEFRAME: Work is to be delivered no later than 12-21 BUSINESS DAYS, 6-8 BUSINESS WEEKS FOR BRANDING PACKAGES, WEBSITES, AND LARGER PROJECTS, but Shari Designs, LLC agrees that the date of delivery is not material to this agreement. Turnaround timeframes may be extended / delayed due to personal / business emergencies, illness, theft, computer / tech failure, and Acts of God. worldly emergencies, or other crises. No finalized artwork files will be delivered until balance is paid off.
PAYMENTS, REFUNDS AND CANCELLATIONS: ALL SALES ARE FINAL. Shari Design, LLC does not provide refunds for any services. ALL PAYMENTS MADE ARE NON-REFUNDABLE. Once a payment has been made, the sale is final. UNPAID INVOICES AND PROJECTS ARE CANCELED AFTER 24 HOURS. If a project is started and partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. If for any reason the client no longer wants or cancels services, no payment shall be refunded, and it then becomes forfeited by the client.
DRAFTS AND REVISIONS: Shari Designs, LLC has a three revision limit per project. If client is not satisfied after the three revisions, Shari Designs, LLC will charge $15 per additional revision client requests. Revisions include, but are not limited to, fonts, color, sizing, layout. Work includes only the final, deliverable art, and not any preliminary work or sketches. All draft work is property of Shari Designs, LLC and may not be used in any format.
CLIENT COMMUNICATION: All communication done by Shari Designs, LLC and the client is done via email, in order to protect our brand and the client's brand. While phone calls are not allowed, Shari Designs, LLC also allows communication to be done via text message / iMessage. All messages are responded to within 72 business hours, however at peak times, responses can be delayed. If work is purchased, and client does not complete within 12 months, there is a $299 restart fee.
FINAL FILES DELIVERY: Logo / Branding files are sent over in pdf, png, and jpg formats. Print files are sent over in pdf format. Photoshop PSD files are available for an additional fee. .AI files are available upon request.